Privacy Policy

Cleaning With a Mission provides home and office cleaning services in the Gold Coast region. This policy explains how we handle personal information collected through our website and service enquiries.

For privacy questions, access or correction requests, or a complaint, use the contact details at the end of this page.

• Contact details: your name, email address and phone number.
• Property and quote details: suburb, postcode, property size, cleaning frequency, extras, estimate and optional notes.
• Booking preferences: street address, preferred date and time, flexibility and high-level access method.
• Your community choice: the category you would like your cleaning contribution directed to.
• Welcome offers: the email address supplied to claim a discount code.
• Agreement records: the version of the terms acknowledged and the time of acknowledgement.
• Website information: browser storage used for welcome-popup preferences and discount codes; hosting and diagnostic services may process technical information such as request, device or error details.

We collect information you submit directly. Please do not include alarm PINs, keysafe codes, payment-card details or unnecessary sensitive information in enquiry notes.

• Prepare and save your estimate, including when you do not finish requesting a booking.
• Contact you about your enquiry, assess availability and agree the service details.
• Arrange and deliver cleaning, handle changes and respond to concerns.
• Provide a requested welcome code and manage eligible offers.
• Record your community preference and maintain service and agreement records.
• Maintain website security, troubleshoot problems and meet legal obligations.

The quote form requires contact and property details to show an estimate. Your exact address and access method are requested later. If you prefer not to submit information online, contact us to discuss an enquiry by phone.

Information is shared where needed to handle your request and provide the service. Our website uses Lovable Cloud for hosting and enquiry storage, n8n to process notifications, Telegram for business quote alerts, and MailerLite to manage customer contact and welcome-offer signups.

Quote alerts include contact and cleaning details and your selected community category. Welcome-offer emails are also forwarded through the separate signup automation. Access is intended for authorised business users and the providers operating these services.

Relevant booking details may be provided to the cleaner or service partner arranging or carrying out your agreed clean. If a different business is to handle your enquiry, we will explain that arrangement before referring identifiable information for that purpose.

We may disclose information where required by law. Community contributions do not require us to send beneficiaries your personal contact details.

Our hosting, communication and automation providers may process or store information outside Australia. The locations depend on each provider’s infrastructure and account arrangements; we do not represent that all information stays in Australia.

Contact us if you need information about a provider’s processing locations before submitting an enquiry. Relevant provider policies include Lovable, n8n, Telegram and MailerLite.

Providing your details for an estimate allows us to respond about that cleaning enquiry. Service messages and marketing are different; accepting service terms is not a marketing opt-in.

If you request a welcome offer, your email is saved to provide and administer that offer. We will obtain any consent required before sending unrelated promotional messages.

You can ask us to stop promotional messages or use the unsubscribe option in a marketing email. Necessary messages about an agreed service may still be sent.

Enquiry and booking records are held in the website’s cloud storage. Staff pages require sign-in and authorised access. Server checks restrict changes to saved booking requests, and private internal settings are not included in public quote responses.

We take reasonable steps to protect information, but no online service can guarantee absolute security. Please let us know promptly if you suspect information has been misused.

Records are retained while reasonably needed for enquiries, services, dispute handling or legal obligations. You may request deletion of information no longer needed; some records may need to be kept for legitimate or legal reasons.

Browser storage remembers whether the welcome popup has been shown and a discount code you have claimed. You can remove it through your browser settings.

The website enquiry form does not collect payment-card details or take a payment. Never enter card information in free-text fields.

If a payment option is provided separately for an agreed service, the payment provider and relevant handling information will be identified before payment. This policy will be updated when new payment or messaging services are introduced.

Contact us to ask what personal information we hold, correct inaccurate details, request deletion where appropriate, or raise a privacy concern. We may ask for information needed to verify your identity before releasing or changing a record.

We will consider your request and explain the outcome, including any lawful reason information cannot be provided or deleted. If you are dissatisfied with our response, you can seek guidance from the Office of the Australian Information Commissioner about your options and whether it can handle your complaint.

We update this policy when our information-handling practices change. The date above identifies this version; a policy update is not retrospective consent to a new use of your information.