Terms & Conditions

These terms explain how Cleaning With a Mission handles home and office cleaning enquiries and services. Submitting the website form requests a quote or booking; it does not confirm an appointment, authorise a payment or guarantee your preferred date.

Your online price is an estimate based on the property details, frequency and extras you select. We will confirm the cleaning scope, price, arrival window and any payment requirements with you before a booking is agreed. Please tell us if your requirements change.

A recurring selection is a request for ongoing cleaning, not an automatic payment authorisation. We agree the schedule with you separately.

We normally allow a one-hour arrival window for traffic and parking, unless another window is agreed. If delayed, we will let you know as soon as possible.

• Ensure safe access to the property at the agreed time and access to running water and electricity.
• Arrange nearby parking where possible. Any paid parking charge must be disclosed and agreed before it is added.
• Secure pets and supervise children so the team can work safely.
• Put away valuables and fragile items, and tell us about delicate surfaces, existing damage or special care instructions.

Choose an access method in the enquiry form, but do not enter alarm PINs or keysafe codes there. We arrange access instructions separately when confirming your clean.

If access, utilities or safety conditions prevent the clean, we will contact you to discuss the next step. Any applicable charge is subject to the cancellation terms below.

You can withdraw an unconfirmed enquiry without a cancellation charge. For a confirmed booking, please contact us as early as possible if you need to cancel or reschedule.

At least 24 hours’ notice: no cancellation fee. Less than 24 hours’ notice: a cancellation charge of up to 70% of the agreed service price may apply, where disclosed before confirmation and reasonably justified by the loss incurred.

The charge takes account of costs saved and replacement work obtained; it is not an automatic penalty. Failed access attributable to the customer may be treated in the same way. Circumstances outside your control will be considered fairly.

If we cancel and cannot agree a suitable replacement time, any payment for the service we will not provide will be refunded. Nothing in this policy limits a cancellation or refund right under Australian Consumer Law.

All prices are in Australian dollars. The confirmed offer will set out the total price and applicable charges. No payment is collected by the enquiry form.

Where offered, regular-clean discounts, a first-visit welcome code and the Sunday rate are shown in your estimate. The welcome discount applies to the first clean only; an ongoing per-visit price is shown separately. Your selected date can change the estimate.

An oven or inside-fridge extra covers one standard appliance. Additional appliances, unusually heavy build-up or work outside the agreed scope may require a revised quote. We will explain and obtain your approval before undertaking chargeable extra work.

Payment arrangements will be provided with your confirmed offer. We do not automatically charge for changes requested on arrival.

Please describe the property accurately, including size, condition, access and requested extras. Routine cleaning does not automatically include specialist restoration, hazardous waste removal or every end-of-lease checklist item.

On arrival, the team may check that the property matches the information supplied. Significant clutter, hoarding, extra rooms or extreme build-up can affect the time and work required.

If the scope differs materially, we will discuss a revised price, agreed priorities within the original scope, or rescheduling. We do not add extra charges without agreement. Any cancellation charge must meet the requirements in section 3.

Permanent stains, wear, corrosion or damage may not be removable by cleaning. An end-of-lease clean does not guarantee a bond refund, which depends on matters beyond the cleaning service.

Our standard cleaning service does not include handling faeces, urine, blood, sharps or other hazardous material. Tell us about known hazards before the visit.

The team may work around an affected area only where it is safe and agreed. If the property is unsafe, we may stop or decline the affected work and discuss alternatives with you. Specialist remediation may be required.

Any charge or refund will reflect the circumstances, work actually performed and applicable consumer rights. Unsafe conditions do not create an unrestricted right to charge the full service price.

If an area included in your clean has been missed or is not right, please tell us within 72 hours so we can arrange a re-clean of that area at no extra cost. Include the areas affected and photos where helpful.

This voluntary satisfaction guarantee is additional to your legal rights. The 72-hour reporting period does not limit your rights or remedies under Australian Consumer Law.

Our services must be provided with due care and skill, be fit for any purpose agreed with you, and be supplied within a reasonable time where no time is agreed. Depending on the problem, you may be entitled to rectification, cancellation, a refund or compensation.

Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

Please report any damage or service concern as soon as you become aware of it, so we can investigate. Provide the date, affected item or area and any relevant photos or information.

We will discuss an appropriate resolution with you. We do not exclude responsibility for a failure to exercise due care and skill or other liability that cannot legally be excluded.

A portion of paid cleaning revenue is set aside for the community category you choose. An estimate or unconfirmed enquiry does not itself generate a donation.

Funds are held in a separate giving reserve and distributed in grouped contributions. The categories are ongoing priorities, not a claim that a particular organisation is currently a formal partner. For recurring cleans, we retain your initial choice unless you ask to change it.

See Our Mission for the giving-back approach and how community groups can contact us.

We use your enquiry and booking information to prepare quotes, arrange services and communicate with you. Our Privacy Policy explains how information is handled, shared and protected, and how to request access or correction.

Agreeing to these service terms is not an agreement to receive unrelated marketing.

These terms are versioned 28 October 2026. Updated terms apply to new requests and bookings made after publication; a website update does not retrospectively change an existing agreement.

Changes to an existing booking require agreement, except where otherwise permitted by law. We keep the version and time of the terms acknowledged with your booking request.