By booking services with Cleaning With a Mission, you agree to the following Terms and Conditions. Please review them carefully. If you have any questions or need clarification, email us at info@cleaningwithamission.com.au.
These terms may be updated from time to time. We recommend checking this page regularly to stay informed of any changes.
Bookings are made online through our website, and payment is processed securely via Stripe. Once your booking is confirmed, you will receive a confirmation email detailing the service and payment.
We provide a one-hour window for our arrival, allowing for factors like traffic and parking. If we are delayed, we will inform you as soon as possible.
You must ensure that our cleaners have access to your property at the scheduled time. If they cannot access the property due to lack of keys, or other reasons, the service may be canceled or rescheduled, and a fee may apply. Our team also requires access to running water and electricity to perform the cleaning.
For services in areas with difficult parking, please ensure a parking spot is available near the property. If paid parking is required, the cost will be added to your final invoice. We reserve the right to reschedule if parking is unavailable.
For the safety of our team and yours, we kindly ask that all pets be secured during the cleaning service. Similarly, minors should be supervised to ensure they do not interfere with the cleaning process. If our team feels unsafe or unable to perform the service due to unsecured pets or unsupervised minors, we reserve the right to reschedule or cancel the service, and a cancellation fee may apply.
All payments are securely processed through Stripe at the time of booking. By proceeding with payment, you agree to Stripe’s terms and conditions and authorize us to charge your payment method. For recurring services, payments will be automatically billed based on the selected schedule. Payment is required upon booking confirmation.
If there are insufficient funds at the time of billing, you will be notified and any fees incurred due to the failed payment will be added to your final invoice.
You may cancel or reschedule your cleaning service free of charge if done at least 24 hours before your scheduled time. If you cancel or reschedule within 24 hours of your appointment, 70% of the service cost will be charged as a cancellation fee, and the remaining 30% of the pre-paid amount will be refunded. Recurring services can be cancelled at any time, but any payments made are non-refundable.
We offer a 72-hour satisfaction guarantee. If you are not satisfied with our cleaning services, please contact us within 72 hours, and we will revisit your property to address the issue at no additional cost. The re-clean must be scheduled within seven days of the original service.
Our team handles your property with care. However, If any damage occurs during the cleaning service, you must notify us within 48 hours, providing photos and details. We will work with you to repair or replace the damaged item if the claim is reasonable and substantiated.
We are not responsible for damage due to normal wear and tear, age-related deterioration, improper assembly or pre-existing conditions. Please inform us if any items require special care.
Our cleaning team does not handle hazardous or biologic materials, including blood, urine, faeces, and other potentially harmful materials. If these materials are present, our cleaners will work around them and notify you. If the cleaner feels unsafe due to biohazards or other factors, we reserve the right to cancel the service.
If your home requires specialised cleaning (e.g., inside ovens, detailed windows), these services must be requested at the time of booking and may incur additional charges. Deep cleaning and end of lease cleaning are different services; please specify your requirements when booking.
We offer discounted rates for recurring services (weekly, bi-weekly, or four-weekly). Discounts of up to 15% apply based on your chosen cleaning frequency.
As part of our mission, Cleaning With a Mission donates a portion of its revenue to local causes of your choosing. By booking with us, you actively support initiatives like local animal shelters, beach cleaning, and funding for athletes. We will provide updates on how your contributions make a difference.
Our team is instructed not to move or lift heavy items or clean areas that require more than a two-step ladder. Please move large furniture or appliances prior to our visit if you’d like those areas cleaned.
We reserve the right to refuse service if our team feels unsafe, or if the condition of the property significantly differs from the booking description (e.g., hoarding conditions). In such cases, a cancellation fee may apply.
While we strive to provide the best service possible, we are not liable for any indirect, incidental, or consequential damages. Our liability for direct damages is limited to the amount paid for the service in question.
We respect your privacy. Your personal information is collected only to provide and improve our services, and is never shared with third parties except as required to complete your booking or fulfil legal obligations. For more details, see our Privacy Policy.
In the event of a dispute, we will work with you to resolve it. If necessary, disputes may be escalated to an external resolution service.
Our offices may be closed on public holidays, but services may continue as scheduled. If your appointment falls on a holiday and must be rescheduled, we will notify you in advance. Severe weather or other unforeseen events may require us to reschedule services for safety reasons.
These Terms and Conditions may be updated periodically. Any changes will take effect immediately upon posting to our website.
These terms are governed by the laws of Australia. By agreeing to these terms, you consent to the jurisdiction of the courts of the applicable state or territory where the services are provided for any dispute related to these terms.
For any questions or more information, feel free to contact us at info@cleaningwithamission.com.au.
Thank you for choosing Cleaning With a Mission, where your clean space is our mission, and your community’s well-being is part of every booking.
Deep Cleaning
End of Lease Cleaning
School Cleaning
Brisbane, Gold Coast, Tweed Heads, Sunshine Coast, Noosa, Sydney, Newcastle
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